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Pay Utility Account

 

Create a Pay Online Account

To register for online services, you must have the following:

  • Your current utility bill.
  • Your Utility Account Number and Due Date.
    View an example bill with the account number highlighted in blue and the due date highlighted in red.
    You can also obtain your account number and due date by calling 785-368-3111, M-F, 7AM-6PM or by sending an email.
  • A valid e-mail address.

 

Before you begin, please read or print the directions below:

  1. Use the same computer throughout this process.
  2. Key in your account number and due date and enter “Submit”.
    • You must include the dash "-" in the account number. It will look like “123456-12345”.
    • You must enter the due date as MMDDYY.
  3. On the next screen, you will be asked to enter the following:
    • A new PIN that must contain 3 - 10 letters and/or numbers. Confirm your new PIN.
    • An e-mail address.
    • Enter a security question in the box adjacent and to the right of the email address box.
    • Enter an answer to the question in the third adjacent box.
  4. Press “Submit”. Then click on “Return to CX Utility Billing”.
  5. Enter account number and new PIN and click “Sign On”. Verify email address and click “Submit” if correct.
  6. A confirmation e-mail will be sent from payonline_utilities@topeka.org and will contain your account number, new PIN, security question and answer, and a link that you MUST click to complete the registration process. This link will take you to an account inquiry screen and prompt you to enter your account number and new PIN. After entering your account number and new PIN, press "Sign-On" and a registration confirmation screen will display.
  7. Access the Pay Online Portal. Follow the directions above.

 

MasterCard, Visa, Discover credit/debit cards and checking accounts are accepted with Online Payments.
Please allow 2 business days for payments to be credited to your account. Customers paying a delinquent account online must call 785-368-3111 to ensure uninterrupted service.

Contact

Questions?

Call 785-368-3111 to speak to a customer service representative.

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